About Intercom
Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
Publisher Kathryn Burton, CAE
Editor Elizabeth E. Pohland
Assistant Editor Kevin Cuddihy
CONTRIBUTING EDITORS
Andrea Ames and Alyson Riley, The Strategic IA
Thomas Barker, The Academic Conversation
Nicoletta A. Bleiel, Quick Reference Guides
Elizabeth G. Frick, Business Matters
Geoffrey J. S. Hart, Information Design
Marc Lee, Media Matters
Rich Maggiani, Social Media Insights
Jack Molisani, Advancing Your Career
Neil E. Perlin, Beyond the Bleeding Edge
Linda Roberts, All Access
Brian Still, Trends in Usability
EDITORIAL ADVISORY PANEL
Alyssa Fox, Char James-Tanny, Caroline Jarrett, Grant Hogarth (Chair), Carolyn Kelley Klinger, Ed Marshall
STC BOARD OF DIRECTORS
Officers
Hillary Hart, President
Alan Houser, Vice President
Cynthia C. Currie-Clifford, Immediate Past President
Aiessa Moyna, Treasurer
Rachel Houghton, Secretary
Directors Karen Baranich, Nicoletta A. Bleiel, Lori Corbett, Rich Maggiani, Tricia Spayer, W. C. Wiese
SOCIETY FOR TECHNICAL COMMUNICATION
9401 Lee Highway, Suite 300
Fairfax, VA 22031-1803
+1(703) 522-4114 | +1(703) 522-2075 fax
Send questions and correspondence to the editor at the above address. General information about STC: stc@stc.org or www.stc.org.
Address Changes: membership@stc.org
Intercom Editorial: intercom@stc.org
Reprint Permissions: www.copyright.com
Intercom (ISSN 0164-6206) is published 10 times a year (monthly, except for August and October) by the Society for Technical Communication, 9401 Lee Highway,
Suite 300, Fairfax, VA 22031-1803, a nonprofit educational organization, as a service to its membership. Membership in STC includes a subscription to Intercom. Periodicals postage paid at Fairfax, VA, and additional offices.
Postmaster Send address changes to Intercom, Attn: Membership, c/o Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031-1803.
Copyright © 2011 by the Society for Technical Communication. All rights reserved. Printed in the USA.
All articles in Intercom are copyrighted by the authors unless otherwise indicated. Anyone interested in reprints, reproductions, or reuse must contact the authors for permission. To advertise in Intercom, contact Stacey O’Donnell at stacey.odonnell@stc.org, Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031. Ph: +1(703) 522-4144; Fax: +1(703) 522-2075.
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