About Intercom

Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.

Publisher Society for Technical Communication

Editor Elizabeth E. Pohland

Assistant Editor Marisa Seitz



Scott Abel, Meet the Change Agents

Andrea Ames and Alyson Riley, The Strategic IA

Thomas Barker, The Academic Conversation

Nicky Bleiel, The Essentials

Jack Molisani, Advancing Your Career

Neil E. Perlin, Beyond the Bleeding Edge

Linda Roberts and Lisa Cook, All Access

Derek Ross, Ethics

Kirk St.Amant, Student Perspectives

Kirk St.Amant, Thinking Locally, Acting Globally

Brian Still, Trends in Usability



Beth Agnew, Barrie Byron, Liz Herman (Chair), Alan Houser




Kit Brown-Hoekstra, President

Bernard Aschwanden, Vice President

Nicky Bleiel, Immediate Past President

Jane Wilson, Treasurer

Alyssa Fox, Secretary

Directors Charles Fisher, Ray Gallon, Deanne Levander, Ben Woelk



9401 Lee Highway, Suite 300

Fairfax, VA 22031-1803

+1(703) 522-4114 | +1(703) 522-2075 fax



Send questions and correspondence to the editor at the above address. General information about STC: stc@stc.org or www.stc.org.


Address Changes: membership@stc.org

Intercom Editorial: intercom@stc.org

Reprint Permissions: www.copyright.com

Intercom (ISSN 0164-6206) is published 10 times a year (monthly, except for August and November) by the Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031-1803, a nonprofit educational organization, as a service to its membership. Membership in STC includes a subscription to Intercom. Periodicals postage paid at Fairfax, VA, and additional offices.


Postmaster Send address changes to Intercom, Attn: Membership, c/o Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031-1803.


Copyright © 2015 by the Society for Technical Communication. All rights reserved. Printed in the USA.

All articles in Intercom are copyrighted by the authors unless otherwise indicated. Anyone interested in reprints, reproductions, or reuse must contact the authors for permission. To advertise in Intercom, contact Stacey O’Donnell at stacey.odonnell@stc.org, Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031. Ph: +1(703) 522-4144; Fax: +1(703) 522-2075.