About Intercom

Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.

Publisher Kathryn Burton, CAE

Editor Elizabeth E. Pohland

Assistant Editor Kevin Cuddihy


CONTRIBUTING EDITORS

Andrea Ames and Alyson Riley, The Strategic IA

Thomas Barker, The Academic Conversation

Nicoletta A. Bleiel, Quick Reference Guides

Elizabeth G. Frick, Business Matters

Geoffrey J. S. Hart, Information Design

Marc Lee, Media Matters

Rich Maggiani, Social Media Insights

Jack Molisani, Advancing Your Career

Neil E. Perlin, Beyond the Bleeding Edge

Linda Roberts, All Access

Brian Still, Trends in Usability


EDITORIAL ADVISORY PANEL

Alyssa Fox, Char James-Tanny, Caroline Jarrett, Grant Hogarth (Chair), Carolyn Kelley Klinger, Ed Marshall

STC BOARD OF DIRECTORS

Officers

Hillary Hart, President

Alan Houser, Vice President

Cynthia C. Currie-Clifford, Immediate Past President

Aiessa Moyna, Treasurer

Rachel Houghton, Secretary

Directors Karen Baranich, Nicoletta A. Bleiel, Lori Corbett, Rich Maggiani, Tricia Spayer, W. C. Wiese


SOCIETY FOR TECHNICAL COMMUNICATION

9401 Lee Highway, Suite 300

Fairfax, VA 22031-1803

+1(703) 522-4114 | +1(703) 522-2075 fax


Send questions and correspondence to the editor at the above address. General information about STC: stc@stc.org or www.stc.org.


Address Changes: membership@stc.org

Intercom Editorial: intercom@stc.org

Reprint Permissions: www.copyright.com

Intercom (ISSN 0164-6206) is published 10 times a year (monthly, except for August and October) by the Society for Technical Communication, 9401 Lee Highway,

Suite 300, Fairfax, VA 22031-1803, a nonprofit educational organization, as a service to its membership. Membership in STC includes a subscription to Intercom. Periodicals postage paid at Fairfax, VA, and additional offices.


Postmaster Send address changes to Intercom, Attn: Membership, c/o Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031-1803.


Copyright © 2011 by the Society for Technical Communication. All rights reserved. Printed in the USA.

All articles in Intercom are copyrighted by the authors unless otherwise indicated. Anyone interested in reprints, reproductions, or reuse must contact the authors for permission. To advertise in Intercom, contact Stacey O’Donnell at stacey.odonnell@stc.org, Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031. Ph: +1(703) 522-4144; Fax: +1(703) 522-2075.