Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
Publisher Society for Technical Communication
Editor Elizabeth E. Pohland
Assistant Editor Kevin Cuddihy
Scott Abel, Meet the Change Agents
Andrea Ames and Alyson Riley, The Strategic IA
Thomas Barker, The Academic Conversation
Nicky Bleiel, The Essentials
Marc Lee, Media Matters
Rich Maggiani, Social Media Insights
Jack Molisani, Advancing Your Career
Neil E. Perlin, Beyond the Bleeding Edge
Linda Roberts and Lisa Pappas, All Access
Derek Ross, Ethics Scenarios
Brian Still, Trends in Usability
EDITORIAL ADVISORY PANEL
Barrie Byron, Elizabeth (Bette) Frick (Chair), John Hedtke, Jack Molisani, Andrea Wenger
STC BOARD OF DIRECTORS
Nicky Bleiel, President
Kit Brown-Hoekstra, Vice President
Alan Houser, Immediate Past President
Jane Wilson, Treasurer
Alyssa Fox, Secretary
Directors Bernard Aschwanden, Ray Gallon, Deanne Levander, Ben Woelk
SOCIETY FOR TECHNICAL COMMUNICATION
9401 Lee Highway, Suite 300
Fairfax, VA 22031-1803
+1(703) 522-4114 | +1(703) 522-2075 fax
Send questions and correspondence to the editor at the above address. General information about STC: firstname.lastname@example.org or www.stc.org.
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Intercom Editorial: firstname.lastname@example.org
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Intercom (ISSN 0164-6206) is published 10 times a year (monthly, except for August and October) by the Society for Technical Communication, 9401 Lee Highway,
Suite 300, Fairfax, VA 22031-1803, a nonprofit educational organization, as a service to its membership. Membership in STC includes a subscription to Intercom. Periodicals postage paid at Fairfax, VA, and additional offices.
Postmaster Send address changes to Intercom, Attn: Membership, c/o Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031-1803.
Copyright © 2013 by the Society for Technical Communication. All rights reserved. Printed in the USA.
All articles in Intercom are copyrighted by the authors unless otherwise indicated. Anyone interested in reprints, reproductions, or reuse must contact the authors for permission. To advertise in Intercom, contact Stacey O’Donnell at email@example.com, Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031. Ph: +1(703) 522-4144; Fax: +1(703) 522-2075.