Features

Question / Information: Quest / Inform

By Richard Saul Wurman
Recently, I took another look at two words that have become important to me—information and question.

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Influencing the Bottom Line: Using Information Architecture to Effect Business Success

By Joann T. Hackos
Innovative information architects are molding their designs to influence product success, from extending content collaboration across the enterprise, integrating end users into the content development process, decreasing time to market, and creating environments in which information influences the viability of the product.

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Turning Down the Volume

By Deirdre Longo
Several times during the past few years, I've mentioned during presentations that my first 10 years in information development seemed to be devoted to evangelizing information development and making space for our content.

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Helping Us Think: The Role of Abstract, Conceptual Models in Strategic Information Architecture

By Andrea Ames, Alyson Riley
Successful strategic information architecture is like alchemy—an almost magical blend of art and science.

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Giving Names to All the Animals

By Bogo Vatovec
Bob Dylan once sang, “Man gave names to all the animals, in the beginning, long time ago.” Although it's debatable whether this song is the most influential that Bob Dylan wrote, it certainly comes up in my mind quite often in professional meetings and conferences.

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Analytics Aren't Only for MBAs: Measuring Information Architecture Value

By Stephanie Trunzo, Jozef De Vrie
Like many roles in this difficult climate, information architects (IAs) are challenged to crystallize their value proposition in a way that resonates at a business level.

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Information Architecture and Business Process Management: A Recipe for New Business Value

By Lisa Dyer
There is no real controversy in the assertion that information should be architected and managed as a strategic business asset.

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Point:Counterpoint

By Rahel Bailie
Since the emergence of content strategy as a discipline complimentary to information architecture, I've watched a chicken-and-egg debate start up—and continue—about the relative importance of each practice area.

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Communicating Information Architecture to Managers and Executives

By Tricia York Garrett
Other articles in this special edition of Intercom describe how to measure the business value of your information architecture (IA) initiatives.

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Embracing Change: Information Architecture Strategies for Anticipating and Adapting to Change

By Nicola Yap
It's very rare for a project to end up exactly the way it was planned. There are many internal and external sources of change that significantly impact the design of your documentation: design changes

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Developing Abstract, Conceptual Models to Support Strategic Information Architecture

By Andrea Ames, Alyson Riley
If you read our article ”Helping Us Think: The Role of Abstract, Conceptual Models in Strategic Information Architecture” in this issue of Intercom, you know that we're pretty passionate about models.

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Improve Your Site with Simple Web Statistics

By Susan Yeshin
In an ideal world, information architects would be able to watch over the shoulders of customers using our websites to validate design choices we made and make adjustments as needed.

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What's Data Got to Do with It? Information Architecture and Analytics

By Laura A. Palmer
If you were asked to redesign the information architecture for a website, what's the first question you'd ask? You might want to know more about the product being sold or the purpose of the site.

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