Features

Ten Tips for Preparing a Business Case to Successfully “Sell” Major Technical Communication Initiatives

By Saul Carliner
Are you trying to receive funding for a new content management system (CMS)? Do you need to convince your organization to invest in presenting content as a mobile application? Are your requests for funding regularly refused?

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Building a Great Relationship with Your Client

By Karen Giventer
Doing your best is important, of course, but building a great relationship with your client is a job in itself. This article offers some concrete actions you can take to ensure that your rapport with your client stays on track.

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Creating an Effective Statement of Work

By Katherine Brown-Hoekstra
Once you have an established relationship with a client, they frequently want to use your services for multiple projects. Rather than creating separate contracts for each project, you can sign a General Services Agreement, which provides the framework for the relationship and outlines the expectations for each party, and then create a Statement of Work (SOW) for each project.

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The Value of Technical Communication

By Daniel Maddux
The question of value is omnipresent in the business world today. What is the true value of shale gas? Of our recycling efforts? Of the various social media platforms? The world is trying hard to figure out these questions.

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