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Tagged: Mobile

Developing User Assistance for Mobile Applications

By Joe Welinske User Assistance (UA) in a Mobile World The ubiquity of cell phones means that almost all of us have experienced mobile voice calling and texting: instant communication with anyone, anytime. We are used to getting what we want extremely fast and in just the way we like. Most consumers have brought those same expectations with them as they move to smartphones and mobile applications (apps). The apps of today are all about speedy access to discrete actions and specific information. This is a very different environment from the fixed workstation, large-screen desktop environment of traditional enterprise applications.… Read the rest

Twelve Key Mobile Usability Guidelines You Need to Implement Now

By Marta Rauch | Senior Member Mobile devices are the new PC. With sales outpacing desktop systems in 2011, consumers increasingly use smartphones and tablets to access products and services. However, mobile usability lags behind desktop usability, and the user experience is often difficult and disappointing. To meet the needs of mobile customers, information developers need to ramp up on mobile usability and learn to provide effective mobile user assistance. This article summarizes mobile usability guidelines and presents key requirements for user assistance on mobile devices, including tablets such as iPad, and smartphones such as Android and iPhone. Analyze Mobile… Read the rest

What to Know About eBooks

By Nad Rosenberg | Associate Fellow Most people reading this have probably read at least one eBook or are considering doing so in the near future. What gives this assumption validity? The fact that adults in the United States who own an eBook reader doubled from 6% in November 2010 to 12% in May 2011 (according to the Pew Research Center’s Internet & American Life Project). Here are a few other factoids that manifest the rapid spread of eBooks in all walks of life: The venerable New York Times Best Sellers List now has a separate list for eBooks. The… Read the rest

Mobile Devices Improve Security Options: Improving Availability While Maintaining Confidentiality and Integrity

By Jamie Gillenwater | Member Mobile devices connected through Wi-Fi, 3G, and Bluetooth allow users to share information more easily than ever before. According to, an estimated 1.6 million blog posts are written every day; only 35% of those posts are written by professionals. Users add approximately 60 images per second to Flickr. Twenty-five billion tweets were sent in 2010. And these numbers are growing. The massive amount of public content doesn’t take into consideration internal company documents and secure information shared through servers. Have mobile devices made a difference for these organizations? Is their content unchanged by these… Read the rest

A Virtual Success: Best Practices for Working Remotely

By Barrie Byron | Associate Fellow, and Ann Grove | Senior Member Introduction Many of us work from home, at least part of the time. According to Thomas L. Friedman’s book, The World is Flat, today 23.5 million—16 percent of the American labor force—works from home at least part of the time. However, as remote workers, we face unfamiliar challenges for which we are not prepared. We have learned through research and experience that best practices for virtual work must include earning trust, maintaining high visibility, and practicing healthy work habits. With home offices in two states and virtual work… Read the rest